CUSTOMER FAQs

 AUTHENTICATION AND CONDITION

• Are your items authentic? 
• Our goal is to give you, our ICONIC customers, the transparency that you deserve. We stand with our authentication process and that's why we confidently share insight on how we do it. We offer a 100% Authenticity Guarantee or your money back.
• How do you authenticate it? 
• Authenticity is the core of RE ICON. At the end, it is who we are; Real and Iconic. All of our highly curated items that go on our website goes through a meticulous and excessive authentication process. Please refer to our authentication guide. 

• What is your condition guide? 
• Fair
• Good
• Very Good
• Excellent
• Like New
• Please refer to our condition guide.

PAYMENTS

• What payment options do you accept? 
• We accept Visa, Mastercard, American Express, Discover, Paypal, Diners, Shop Pay, Apple Pay, Google Pay and Meta Pay 
• Do you offer payment plans? 
• Yes, through Shop Pay.

SHIPPING

• What shipping options do you offer? 
• We offer free shipping in the US. Priority shipping options are available.
• How do I track my order? 
• We will be sending a confirmation email shortly after you order. this email will contain all your order and tracking information.
• Can I return an item? 
• We understand that decisions may sometimes change and you may need to return an item, unfortunately we do not accept returns. 
• All sales are final.

 

DISCLAIMER: We are not affiliated with any of the brands we sell.